Return, Cancellations & Shipping Policy
RETURN, CANCELLATIONS & SHIPPING POLICY
Our goal is to ensure your complete satisfaction with your purchase.
Return Policy/Cancellations
Refunds - We can not allow the cancellation of an item after 15 minutes, all orders begin the manufactures process every hour. of confirmation, as all items are made to order soon after we receive the order. We have time and resources that have already been allocated to processing an item from the time an order is placed. In special situations, a cancellation may be accepted with a 15% restocking fee, but is solely at the discretion of Custom Create.
Stock items can be returned at customers expense to Custom Create and customer must contact Custom Create within 15 days from when the order was shipped to customer, once item(s) are received and inspected for damage, funds will be reimbursed minus the cost of original order shipping costs. In regards to multiple items in one order meeting the FREE shipping policy, if one or all stock item are shipped back at customers expense, funds for the product(s) will be reimbursed but shipping cost for the original order including cost of the return item will apply.
We do not accept returns on custom signs that have spelling errors on the customers end.
Shipping Address Modification
If you would like to modify your shipping address, email us at info@customcreate.ca
Shipping and Return Policy
Thank you for shopping with us! The following Shipping and Return policy applies to all websites owned and operated by Custom Create
You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere within Canada using Canada Post as shipping providers. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Generally, orders will typically ship within 7-10 days from the customer's order date on average. Due to High Demand items and custom monograms, some orders may take up to 3 weeks.
Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax. Insurance coverage is selected at a $100 with our carrier, if additional is required please advise prior to shipping.
International Shipping
Our shipping charges are determined by the weight of your order and the cost of shipping to your country. Every country has a different price and we absolutely make no money on shipping. As you can imagine, some of our art pieces are larger items which can increase the price of international shipping significantly. We have arranged discounted prices with our shipping partners that have given us some of the most affordable international shipping prices in the market.
Any international orders placed outside of Canada must note that our shipping companies cannot deliver to PO boxes. If you have put a PO box as your address and our system flags it, we will send out notices via email for a new address. If our system doesn't flag it, your shipment may get re-routed. It is your responsibility to make sure a PO box is not used for international orders.
Attempted Deliveries
Our international shipping providers such as UPS, Fedex, USPS and other international shippers have a strict policy for deliveries. Signature may be required on orders because of the size and value of the pieces being shipped. As per the policies of the shipping company, delivery will be attempted up to 3 times before it is sent back to the shipping facility. In the event where the delivery is unsuccessful after 3 attempts, the shipping companies at their own discretion may destroy the package without any further notice. In this event, Custom Create will not be liable for the shipment.
Duties & Taxes
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that Custom Create does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Custom Create, please contact your local customs office to find out more information if you are unsure of the charges.
Contact Us
If you have any further questions or concerns regarding these terms, please simply contact us at info@customcreate.ca